AGM - Organization Development/Performance Management - Healthcare/ITeS

AGM-ODPM

15+

Hyd

1) Female candidate Preferred.

2)Telugu speaking candidate willing to settle down in Hyd,

3)Preferable full time post-graduate

4) Design and Deliver training in behavioral, soft skill.

5) Understand concept of OD in depth

6) Adult learning principles

7) LMS Tool

8) Team Management

9) Deep understanding of the Healthcare BPM specially Provider Business will be preferred

Industry: BPM Healthcare/ BPO/ ITES/Captive/Training Institutes

budget : 24L

UK Shift/ 2 pm- 11am

Open to travel/work on some weekends and in shifts; open to travel and stay for work purposes; willing to deliver training sessions across all levels.

Key Result Areas (KRAs)

1. Primary responsibilities:

a. Customer related:

- Help improve and build the OD culture and vision in all processes within the Business and deploy strategic people development plans

- Serve as an effective business partner, supporting the development, implementation and delivery of Learning Solutions

- Develop, implement and facilitate training programs (Behavioral and Leadership) for target audience

- Design learning strategies to fill needs as identified through analysis and in partnership with Operations and the Process Leadership Team through training, coaching and OD projects

- Ensure regular and effective stakeholder interactions

- Drive leadership and talent development in Shared Services across organization through effective governance and resource management

b. Financials related :

- Prepare, implement, track and do gap analysis & CAPA of all training related metrics including budgets

- Plan the implementation and facilitation of activities and events to ensure that operations are managed effectively within authorized budgets

c. People related :

- Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including coaching

- Mentor your team to ensure that they can provide excellent training and OD interventions

- Contribute and drive key organizational initiatives

- Help team members to set SMART Goals/KPIs, provide weekly performance feedback, mentor & coach team members for enhanced performance, support them with needed developmental inputs

d. Process related :

- Develop/ Deploy evaluation and validation instruments to collate and interpret data, assessing operation training needs and training program effectiveness

- Implement Performance management tools and techniques

- Identify skill and knowledge requirements for Processes through TNIs

- Actively pursue self-improvement opportunities through on the job processes

- Conduct monthly, quarterly and annual performance reviews in the process

Knowledge/Skills/Attitude/ Domain expertise (required to play this role) Knowledge:

- Deep knowledge of Adult Learning principles, techniques to engage participants in the virtual and F2F environment, coaching and project management

- Good understanding of business & its functionalities in general and service industry

- In-depth Knowledge of Leadership Development & Behavioral Concepts

- Deep Instructional design knowledge to design and develop content using Articulate and other content development tools

- Excellent analytical skill and knowledge of related tools will be preferred

- Knowledge of LMS, learning tools and virtual collaboration tools essential

Skills:

- Excellent facilitation, coaching (both in the virtual and F2F environment) and organizational development skills targeted towards employees across levels.

- Proven client relationship and consulting skills

- Good Interpersonal skills and expert in leading teams across locations

- Proven ability to analyze client needs and agree on client specifications for learning content/materials

- Ability to handle and deliver many and diverse projects and tasks including partnering with external entities (as required)

- Excellent listening, oral, and written communication skills.

- Independently interact with leaders across functions to design and deliver solutions

Attitude :

- Positive outlook towards challenges and problem-solving

- Highly motivated to engage a group of individuals

- Self driven and Assertive

- Enthusiasm, flexibility and creativity at work

- Strong technical/operational knowledge

- Ability to work in a diverse environment

Domain expertise, if any :

- 8+ years proven success as an internal/external trainer in behavioral/ managerial training and development practitioner with experience in coaching, mentoring and delivering talent development projects to fulfill business needs.

- Understanding of training processes and practices for adult learners. Need to have a proven track record of handling teams.

- Experience in benchmarking HRD best practices

- Deep understanding of the Healthcare BPM specially Provider Business will be preferred

Required Qualifications/ Experience/ Certifications Educational qualifications:

- MBA/ Master's degree in Human Resources Management, Psychology, Organization Development or equivalent. (From Tier 1 institutes)

- Excellent academic record

Experience (years):

Work experience of 9-15+ years; 5+ years' experience in leadership capacity; 10+ year experience in behavioral and leadership training

Certifications (Technical / Non-technical), if any :

Applicable Training and Development certifications preferred.

Special Requirements:

- Open to travel/work on some weekends and in shifts;

- Open to travel and stay for work purposes; willing to deliver training sessions at all levels.