AGM - Learning & Development

AGM – Learning & Development

MNC KPO

Mumbai

Position Reports to:Head-Learning & Development

To facilitate and manage all training initiatives up to Manager grade.

Essential duties / responsibilities of the position:

- To draw up the training calendar

- Ensure quorum in all sessions. Fill nominations through HODs whenever target audience falls short

- Develop behavioral training modules to suit target audience

- Develop plan of action and trainer notes for every module

- Facilitate class-room training

- Provide feedback and coaching to trainees / reportees

- Formulate assessment tools in line with competencies to be assessed & conduct assessments.

- Prepare training reports including training feedback consolidation and class observations

- Follow up with participants post training to ensure training effectiveness

- Prepare visibility material and ensure updation on an on-going basis

People Management:

- Provide direction and guidance to team members

- Be a role-model for the team member

- Coach and mentor team member

- Encourage and facilitate development of team member

Knowledge/ Skills/ Abilities

- Graduate in any discipline.

- Post graduation in Human Resources / Psychology / Social Work is desirable

SKILLS

- Excellent communication and presentation skills

- Good facilitation skills, previous experience of delivering classroom training

- Conceptual & content development skills

- MS Office – PowerPoint, Excel, Word

Minimum number of years of experience:4 to 5 years in training, particularly having delivered class room training, manage the training process.

Nature of experience: At least 2+ years in Retail/ BPO/IT/ Educational Services e.t.c

Please mark subject line as 'AGM – Learning & Development'and mail to arvind@leadsearch.biz

Please mention CTC & notice period