AGM - Invoice Processing & Payroll - Shared Services - Manufacturing

- Manage overall performance of the Invoice Processing by providing strategic & operational leadership, ensuring effective service delivery, maximum stakeholder satisfaction & team management.

- Negotiate, develop & deliver SLAs to ensure that operational processes & procedures are followed.

- Ensuring end-to-end & robust Process Documentation/SOPs that are reflective of current process

- Measure & report Key Performance Indicators (KPIs) for Invoice Processing on a timely & accurate basis

- Ensure timeliness & accuracy of all items processed in the system

- Monitor team performance & ensure that SLAs & KPIs are achieved

- Manage escalated issues & provide final approval within team

- Coordinate with Business, Helpdesk & other key internal stakeholders/cross-functional teams to resolve issues

- Ensure timely identification & reporting of Risks & adherence to IFC Controls

- Develop & maintain professional relationships with External & Internal stakeholders

- Represent Invoice processing processes in Governance & Senior Leadership Review meetings

- Identifying & migrating AP work in other locations to centralize in SSC

- Initiate & drive continuous improvement & re-engineering/transformation projects to assure progressive service levels & lower costs eg. Robotic Process Automation

- Ensure effective people management & development - staffing & selection, integration of new staff to teams, facilitating technical/ functional training, measuring individual & team performance, providing feedback & managing people issues

- Carry out periodical performance reviews of team members & address non-performance issues

- Ensure adherence to all statutory & legal requirements & keep updated with latest developments

Required Candidate profile

Qualification : MBA - Finance

- Candidates with prior experience in shared services / BPO mandatory

- Should have min 5+ yrs of experience in leading Invoice Processing team

- Well versed with SAP FI for Invoice processing and payroll

- Prior experience in Automation Projects would be an added advantage

- Quality certifications such as Lean, six Sigma Black Belt would be an added advantage

- Time Management

- Planning & Organizing

- People Leadership

- Key Stakeholder Management

- Business Leadership

- Candidate working in South or South natives preferred.

- Candidates willing to relocate to Vizag will only be considered.

- Perks and Benefits