AGM - Process Training - Payer - US Healthcare BPM Organisation

MANDATORY ASK:

MINIMUM 10+ YEARS' EXPERIENCE IN U.S HEALTHCARE / BPO PROCESS TRAINING WITH MIN 12-14+ YEARS OVER ALL EXPERIENCE, WITH 3-4+ YEARS IN TRAINING LEADERSHIP ROLES / OPEN TO WORKING NIGHT SHIFT (4.30PM-1.30AM)

OBJECTIVES & RESPONSIBILITIES OF AGM TRAINING:

An approximate list of responsibilities is appended below (but not limited to):

- Overseeing & Managing the Training budget along with the Training ROI.

- Managing Training Operations & partnering with Operations.

- Driving key initiatives & continuous improvements across the identified LOBs.

- Making sure the Training VOE & Stakeholder feedback are taken care off.

- Developing the Team members for future growth.

- Managing attrition and ensuring the batch throughput is as per the business targets and maintain healthy first pass yield (as per defined targets).

- Managing batch productivity & batch quality till the 90 days post classroom training.

- Establishing and leading a review cadence, create performance benchmarks to measure and report to management.

- Managing & working with clients, internal teams to drive Content Change management, Effectiveness and Availability.

- Identifying and managing stakeholders by establishing requirements, performance reviews, collating feedback and drafting improvement plans where necessary.

- Investing a substantial amount of time into self & team/ people development, by way of upskilling, cross skilling, and formalized individual development plans.

- Initiating or being a part of major improvement initiatives towards betterment of training practices, measurement, and overall process improvement.

- Leading a team of trainers & master trainers towards achieving laid down team goals & objectives.

- Responsible for driving constant content review, analysis, and improvements where necessary.

- Implementing cost control through optimization of resources such as trainer availability, batch handover timelines, return on investment etc.

QUALIFICATIONS & MANDATORY SKILLS:

- Graduation / Postgraduate / with any Training Certifications.

- Displays High Level of Communication Skills.

- Extensive experience in US Healthcare/BPO with Ideal candidature would be minimum 10+ years' experience in U.S Healthcare BPO Process Training WITH MIN 12-14+ years over all experience, with 3-4+ Years in Training Leadership roles.

- Experienced in transitioning from traditional to digital learning experience for across the Organisation.

- Hands- on exposure in identifying, defining, and articulating technology system requirements to support learning and talent development solutions.

- Thorough understanding of US health care (ERISA/HIPAA/State Mandates) - Not Mandatory

- Sound knowledge of training delivery and facilitation including in virtual environments, developing learning assets using multiple delivery options and media.

- Proven participation on Training Improvements Projects.

- Demonstrate research and analytical skills in evaluating effectiveness and effort of learning Programs.

- Awareness of ISO, ISMS & other Compliance and Audit Parameters.

- Astute understanding of MS Office Tools.

- Displays a High Level of Integrity and Maturity.

- Displays high level of People Management practices.