AGM/Head - IT Applications & Operations - Telecom

Responsible for day to day operations of IT Applications :

- Install new applications and expansion of existing applications.

- Develops and maintains system documentation, run-books and production metrics

- Manage vendor support teams - All levels

- OEM Engagement - Tickets management

- SLA Management

- Provide Off-Hours support, as needed, to resolve system problems during non- hardware reporting.

- Develop and maintain good relationships with lines of business. Ensure communication is customer focused and professional.

- Testing and Deploying new code updates and patches using firm and departing\Change Control practices.

- BSS/OSS Experience

- Developing scripts to automate repeatable manual tasks.

Application monitoring/Troubleshoot and resolve system or provisioning issues. :

- Knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems.

- OSS/BSS/Billing/CRM/EAI/Inventory

- Work with OEM Engineering on new code releases and defects.

- Participate in Disaster Recovery events and Major Event Changes.

- Participate in audit support activities, as they pertain to Information Security, for both internal and external audits. Perform audit support tasks as assigned.

- Lead to diagnose and address underlying system problems and inefficiencies

- Engage third party suppliers on applications support issues