Responsible for day to day operations of IT Applications :
- Install new applications and expansion of existing applications.
- Develops and maintains system documentation, run-books and production metrics
- Manage vendor support teams - All levels
- OEM Engagement - Tickets management
- SLA Management
- Provide Off-Hours support, as needed, to resolve system problems during non- hardware reporting.
- Develop and maintain good relationships with lines of business. Ensure communication is customer focused and professional.
- Testing and Deploying new code updates and patches using firm and departing\Change Control practices.
- BSS/OSS Experience
- Developing scripts to automate repeatable manual tasks.
Application monitoring/Troubleshoot and resolve system or provisioning issues. :
- Knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems.
- OSS/BSS/Billing/CRM/EAI/Inventory
- Work with OEM Engineering on new code releases and defects.
- Participate in Disaster Recovery events and Major Event Changes.
- Participate in audit support activities, as they pertain to Information Security, for both internal and external audits. Perform audit support tasks as assigned.
- Lead to diagnose and address underlying system problems and inefficiencies
- Engage third party suppliers on applications support issues
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