AGM/GM - State Head - Photography Services - Online Matrimony Portal

PEOPLE FROM THE INSURANCE SECTOR PREFERRED SINCE THE ROLE DEMANDS WORKING WITH OFF ROLL PHOTOGRAPHERS WHICH IS SIMILAR TO WORKING WITH OFF ROLL AGENTS.

JOB DESCRIPTION

Company Matrimony.com Ltd is the largest and the most trusted matrimony brand in the world with employee strength of around 4000 associates in India and abroad. The service offering of the brand are in matchmaking and marriage related services through websites, mobile sites and mobile apps and is also complemented by 150+ company owned retail outlets. Its flagship products are BharatMatrimony, CommunityMatrimony and EliteMatrimony in the matchmaking business, with over 2.5 million active members availing these services.

The company is in its pre IPO stage and is expanding into a $ 54 billion marriage services market. Matrimony.com's current offerings in the marriage services business are MatrimonyDirectory, MatrimonyPhotography and MatrimonyBazaar.

Job Code PHSH04 Band: 4 Levels: 8,9

Designation Associate General Manager/ General Manager

Role State Head- Operations

Reporting to Business Head

Function Photography Services

Brief Description about the role Responsible for revenue generation and lead the growth and transformation of our Photography services nationally. This position provides direct oversight and management to sales managers/head and Ops Head/mgr. Ensure on-time servicing of customers through healthy mix of online and offline photographers and Wedding Photography revenue targets & profitability targets are met for the state.

Educational Qualifications An MBA and a minimum experience of 10- 15 years

Skill sets

- Excellent Communication and Presentation skills

- Strong Leadership Skills

- Excellent Team Leading Skills

- Expert at coaching and leveraging key metrics, technology and integrated marketing strategies to increase productivity

- Outstanding communication skills, both written and verbal; ability to deliver concise, logical written documents.

Core Competencies

- Success in both increasing lead conversion rates and increasing the average contract value

- An experienced leader, who understands both the customer buying process and sales methodology to be accountable for business growth

- Strong management and leadership capabilities with the ability to effectively motivate the team.

- Results oriented and driven to succeed with the ability to attract individuals with similar characteristics

- Aggressively push for sales growth

- Ability to build business from scratch.

Threshold Competencies

- Action Oriented

- Integrity

- Interpersonal Effectiveness (Negotiation Skills, Teamwork)

- Customer Focus

- Time Management

Key Deliverable

- Oversee Entire Sales and Operations of the State for Photography Services

- Sourcing & Recruitment of Photographers (On & Off role)

- Team Building: Manpower Planning, recruit, train, re-train and retain telecallers and photographers.

- Ensure both Free Lancers and on roll photographers follow SOP Laid down by the company

- Responsible for achieving 100% Conversion of Leads from Chennai HO and generate leads locally.

- Customer experience and successful complaint handling; proper response without time lag to clients.

- Control attrition - Good man management skills

- Process orientation should be high

- Review the sales projection/pipeline process ensuring that sales milestones, on a daily/weekly basis, are met and projections remain accurate

- Ensure On time servicing of Customers through healthy mix of online and offline photographers

- Ensuring Wedding Photography revenue targets & profitability targets are met for the state

- Manager Call center staff & Ensure productivity

- Ensure timely update of CRM & Relevant payment collections to company as per norms

- Ensure geographical expansion within the state as per towns agreed with HO

- Keep close track of development of photography innovations in the region and update HO