AGM/GM - Call Center - Outbound Call Sales

- To look after entire 300 seats outbound call centre operations and deliver high productivity through controlling, monitoring, analyzing & reviewing system.

- Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.

- Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.

- Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.

- Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

- Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

Additional Information -

- Mandatory: Experience in Outbound call centre sales process: 6-8 yrs

- Min number of agents handled : 200+

- Should have working knowledge of MS Office suite

- Should be Open to Travel & work under deadlines

Required Qualification

- BA / B Com / B Sc

- Candidate should be well-groomed and open to travel

- Only Female Candidates are required.

Exclusions: Please do NOT propose Candidates.

- Without a Tracker

- Male candidates not required

- Less than 6 years of Outbound call centre sales process Experience

- Who are currently not working anywhere.

- Who have an unstable profile / frequent Job hoppers

- Who have to serve very long notice periods (Notice Period buy-out option also available)

- Candidates having unreasonably high Salary Expectation

- Candidates who have already been interviewed / rejected from other sources in last 4 months. (Please verify while talking)

Recruitment stages - 1) CV Short listing. 2) Telephonic Round. 3) Skype Video Call.