AGM - F&A Operations - BPO

AGM FNA Operations

- Transition and setup of new projects for the company at client location as well as in-house.

- Interface with the HO and all HOD’s for resolving pending issues.

- Maintaining a healthy client relationship with all customers of the company.

- Involved in Costing of projects and submission of proposals when needed.

- Optimum staffing of processes which is to be done as per the agreements with the client.

- Adherence to quality procedures and implement the same in accordance with ISO standards.

- Adherence to the agreed SLA’s.

- Understanding of Infrastructure requirements for processes & coordinating internally to ensure the support infrastructure is available to the team.

- Plan and manage interim resources

- Provide weekly progress site report to the HOD.

- Accountable for timely completion of projects and exploring opportunities for productivity improvement/ Operations efficiency.

- Should have BPO experience in Domestic F&A verticals

- Excellent Domain Knowledge especially statutory compliances like TDS, Service Tax, and VAT and like wise

- Should have handled a large team and also multiple clients

Contact:- kanika_vohra@dfssl.com