AGM - Employee Relations/Employee Engagement - BFSI/BPO/IT

Manage all employee relations issues end to end, including complex performance issues, complex behavior issues, disciplinary actions etc.

Streamline processes for managing ER administration; in particular ensure standard processes and documentation are published and used, subject to local employment practices and legal requirements

Work with HR team & other departments like Security, BCP, Legal, Finance, Medical to proactively identify potential issues or trends and provide options / solutions to effectively mitigate risks

Develop and deliver value added education programs for HRBP s and line managers to deal with critical ER related issues. Build external networks across India and be viewed both internally and externally as an expert in the ER field

Deep expertise to laws, regulations and processes related to employment matters in India.

Pro actively update and educate HR s and line managers on best ER practices across India.

Develop and deliver value added education programs for HRs and line managers to deal with critical ER related issues

Manage appropriate investigation techniques, good judgment and balanced consideration of all available facts, information & policies to identify & recommend probable options Provide final resolution to all employee relations issues