AGM/DGM - Travel Operations

AGM/DGM – Travel Operations

MNC KPO

Knowledge & Skills -

- Be a domain expert

- Ability to Acquire advanced skills for Operations, People and Quality management

- Organize, Plan, Prioritize & Schedule work assignments

- Handle stressful situations

- Develop plans to meet short term & long term goals

- Develop and manage a group of people

- Analyze & Provide objective performance feedback

- Understand principles of managing Business and using Technology.

- Demonstrate Skills in developing & implementing new strategies & procedure

- Readiness to apply learning ‘on the job’ immediately.

- Strong inter personal & communication skills

- People & Team building skills

- Excellent documentation & presentation skills

- Demonstrate Critical Qualities

- Constructive spirit of discontent & Mental toughness

- Practical ideas & pace of implementation & consistency in performance

- Willingness to take initiatives & responsibilities

- Commitment and completion factor

- Creative and analytical problem solvers with a passion for operational excellence

Key Performance Areas -

- Metrics Management

- People Management

- Regular 1 on 1s with Managers (weekly reviews)

- Team Meetings (weekly team reviews)

- Gathering & Addressing concerns

- Driving professionalism & discipline

- Dynamic floor control

- Retention

- Handle Escalations

- Improvement & Minimizing Variation

- Metrics Management

- Formulate, Implement, Track career path & Individual Development Plans of each member in the team

- Comfortable in a fast-paced, multi-tasked, high-energy environment

Qualifications -

Ten plus years of experience with

- At least 7 years experience in the travel domain

- Should be a Graduate and preferably a post graduate.

- Should be comfortable with 24/7 Environment.

- Experience of handling large teams

- Should have excellent knowledge of GDS – Like Apollo, Amadeus, Sabre and Worldspan Etc.

Please mark subject line as 'AGM o rDGM–Travel Operations and mail to arvind@leadsearch.biz

Please mention CTC & notice period