AGM/DGM - Service Delivery Head - Telecom/ISP

We are urgently seeking a Service Delivery Head (AGM/DGM level) to oversee the smooth execution and delivery of services. The ideal candidate should have a proven track record in managing large-scale service delivery functions, excellent leadership skills, and an ability to drive efficiency and customer satisfaction.

Key Responsibilities:

- Overall in-charge for a business with regard to network operation, deployment, complaint resolution, and customer relationship management.

- Responsible for branch performance in accordance with company policy and procedures. Manage and develop branch personnel.

- Plan, implement, and manage all the required areas of responsibility to facilitate continuous improvement and personnel growth while supporting company goals, missions, and vision.

Desired Profile:

Age: Under 40 years

- Minimum of 8-15 years of experience in service delivery, operations management, or a similar role, with proven leadership capabilities.

Key Responsibilities:

- Build Operational Efficiency

- Design and implement strategy for expanding operational support services and network in line with sales forecast or approved expansion plans

- Monitor performance of branches and ensure high productivity levels to drive specified customer uptime

- Responsible for timely execution of special projects/up-gradation assignments

- Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions

- Monitor and track implementation of various new infra for existing network and customers

- Support rollout of new platforms like GIS, FWMP, CRM, GPON etc

- Review recommendations received from Branches for implementation of new projects, provide resources required and monitor implementation

- Drive Business Results

- People Management & Development

- Overall Custodian of Organizational Culture & Values

- Compliance to safety norms & SOPs

Preferred experience in Telecom/ISP.