AGM/DGM - Learning & Development

Position: AGM / DGM – Learning & Development

MNC KPO

Function/Department:HR/ Learning & Development

Position reports to:Head – Regional HR

Primary purpose of the position - To facilitate and manage (end to end) all training initiatives up to Manager grade.

KEY RESPONSIBILITIES:

- To draw up the training calendar

- Ensure quorum in all sessions. Fill nominations through HODs whenever target audience falls short

- Develop behavioral training modules to suit target audience

- Develop plan of action and trainer notes for every module

- Facilitate class-room training

- Provide feedback and coaching to trainees / reportees

- Formulate assessment tools in line with competencies to be assessed & conduct assessments.

- Prepare training reports including training feedback consolidation and class observations

- Follow up with participants post training to ensure training effectiveness

- Prepare visibility material and ensure updation on an on-going basis

People Management:

- Provide direction and guidance to team members

- Be a role-model for the team member

- Coach and mentor team member

- Encourage and facilitate development of team member

QUALIFICATION:

- Graduate in any discipline.

- Post graduation in Human Resources / Psychology / Social Work is desirable

- Minimum number of years of experience - 8 to 10 years in training, particularly having delivered class room training manage the training process.

- Nature of experience: (In specific sector / position / role)

- At least 2+ years in Retail/ BPO/IT/ Educational Services e.t.c

SKILLS

- Excellent communication and presentation skills

- Good facilitation skills, previous experience of delivering classroom training

- Conceptual & content development skills

- MS Office – PowerPoint, Excel, Word

Please mark subject line as AGM / DGM – Learning & Development and email to arvind@leadsearch.biz

PLEASE MENTION CURRENT CTC , ECTC AND NOTICE PERIOD