AGM/DGM/GM - Quality - BPO

Job requirement:

- Lead Quality function for a BPO division – Electronic Content Management, Publishing, Legal, BFSI.

- Identify opportunities for taking up Quality Improvement Projects at Global level, co-ordinate amongst all Operations and Technology functions and successfully lead the projects using proven TQM tools and techniques.

- Capable of close interactions with overseas customers for precise understanding of specifications and expectations

- Build & mentor teams across company on Quality methodologies and inculcate Quality mindset across organization.

- Implement customized Quality Management System practices

- Basic Qualification: Graduate in Engineering or equivalent with good academic record

- Professional Qualification: PGD / Certifications in Business Administration or Quality Management,

- Word Experience: 15plus years, most of which as leading role in the area of Quality Assurance. Experience with BPO / KPO processes involving ECM, Publishing, Legal & BFSI verticals are essential.

Job Responsiblity:

- Ability to quickly grasp the Business specific requirements / rules

- Strong inter personal skills and cross coordinating abilities

- Should have conceptual clarity on the various Quality and Management tools

- Experience in Quality Management Systems implementation & sustenance.

- Effective communication and articulation abilities, with experience of direct working with overseas customers.

Client: A leading BPO Company in the world.

Those Interested can mail us their resume to kumar.chanchal@carepro.in along with their Current CTC, Expected CTC, Notice Period

Kumar Chanchal
CarePro Business Consulting
Bangalore
kumar.chanchal@carepro.in