AGM/DGM - Business Process Engineering - Manufacturing Industry

Job Purpose:

The Business Process Manager is responsible for evaluating, optimizing, and reengineering business processes to enhance organizational efficiency and support strategic goals. This role involves working closely with cross-functional teams to identify improvement opportunities, translating business needs into functional requirements, and driving continuous process improvements. The Business Process Manager plays a key role in project management and execution, ensuring seamless workflow integration and supporting overall business objectives.

Key Responsibilities:

1. Requirement Gathering & Analysis:

- Collaborate with stakeholders to gather and document business requirements.

- Conduct thorough analysis of business needs, including feasibility studies and possible solutions.

2. Process Analysis & Re-engineering:

- Lead business process analysis, redefinition, and continuous improvement initiatives.

- Redesign workflows to deliver significant organizational benefits.

- Map current ("As-Is") and future ("To-Be") business processes using BPM tools.

- Evaluate the impact of process changes on key performance indicators and business outcomes.

3. Solution Development:

- Develop business cases that define potential benefits and risks of process improvements.

- Propose effective, data-driven solutions to business challenges.

- Monitor and assess the performance of re-engineered processes over time.

4. Documentation & Communication:

- Create comprehensive documentation, including process flows, functional specifications, and use cases.

- Ensure clarity and simplicity in presenting complex ideas to a wide range of audiences.

5. Data Analysis & Insights:

- Analyze data to identify process bottlenecks and support decision-making with actionable insights.

- Present findings and recommendations to stakeholders for process improvement.

6. Change Management & Adoption:

- Collaborate with stakeholders to ensure successful adoption of new processes and systems.

- Develop and implement training materials and change management strategies.

- Conduct user acceptance testing (UAT) and serve as a point of contact for user queries.

Key Relationships:

- Internal Functions: Operations, Procurement, Finance & Accounts, IT, Support Functions

- External Stakeholders

Education & Experience:

- Bachelor's or Master's degree in Engineering, Mathematics, Statistics, or MBA.

- 13+ years of experience in manufacturing and process transformation, with expertise in Source to Pay, Order to Cash, and Sales & Operations Planning.

- Proficient in MS Office, MS Visio, and BPM tools.

Key Skills:

- Strong analytical and problem-solving abilities.

- Excellent communication and interpersonal skills.

- Proficiency in project management principles.

- Ability to adapt to dynamic business environments.

Other Requirements:

- Age: Under 45 years

- Strong understanding of BPM notations and process modelling tools.

- Ability to collaborate effectively with diverse teams and manage stakeholder expectations.