AGM - Category Development Manager - Telecom - IIM/ISB/XLRI/FMS/MDI

Company Profile

The Company is a British multinational telecommunications company headquartered in London and with its registered office in Newbury, Berkshire . It owns and operates networks in 26 countries and has partner networks in over 50 additional countries

Position :- Category Development Manager - AGM level

ROLE PURPOSE

To head to the Data & Voice business of the circle(Data Marketing and UnR Background)

ESSENCE OF ROLE- Key Accountabilities

1 Retention

Achieve Service revenue for prepaid and postpaid business

- Institutionalize the customer lifecycle management process and revise it from time to time.

- Grow and maintain usage & pricing by being customer focused and ambitious.

- Reducing revenue churn and controlling churn to arrive at the target customer base

- Creating & Institutionalizing new dash boards within team and to the leadership team.

- Segmented U&R play to retain and increase customer ARPU

- Have holistic understanding Data & Voice business for the achievement of company wide objectives.

- Guide and nurture a team of high caliber talent

2 Developmental

- To undergo training on various processes and activities

ROLE DIMENSIONS

FINANCIAL (Limits/Mandates Etc.)

NON FINANCIAL

- The role holder will be responsible for achieving around 70% incremental of the circle revenue

- The incumbent would be responsible for safeguarding revenues of more than Rs3k crore annually - Driving a customer focused approach and ensuring all efforts to increase revenues and retain customers.

- Strong coordination with Sales/Finance/ CS/other departments to drive the agenda

- To establish system and processes to facilitate operations.

TYPICAL OUTPUTS

1. Achieve Revenue - as per target set

2. Churn - as per target set

3. Revenue & Retention Activities

- Look for open market or segmented opportunities

- Monitoring the communication channels like SMS, Telecalling etc

- Review team performance and the performance of the vertical from time to time.

- Analyse and make plans to overcome the challenges

4. Innovative in doing things in new ways.

5. Demonstrate zero fatality mindset and be customer obsessed

PERSONAL SPECIFICATIONS

ESSENTIAL DESIRED

- Postgraduate MBA form premiere institute with 5-8 years experience

- Communication and presentation skills

- Prior experience in telecom company in similar role with team handling experience.

- Some who knows customer Insighting will be a big plus.

Please go through the attached JD and do revert with a copy of your CV with the following information to enable further discussions/process

1) A Brief of current role :

2) Your present CTC - ( break up of Fixed + var)

4) Expected CTC :-

5) Notice Period :-

Aparna