Role : AGM Business Excellence
Location : Bangalore
Shift : US/ UK Shifts 4pm-1am & 2PM-11PM
Key Responsibilities:
- Lead Quality Assurance for the business
- Establish, maintain and improve quality framework to ensure noiseless delivery with optimum cost of operations
- Lead efficiency improvement delivering defined targets for the business
- Lead and deliver on value creation goals across clients
- Lead identification and execution of cross geo/cross practice projects
- Lead Capability building for a portfolio of practices
- Develop and execute BE strategy for the portfolio aligned to business needs
- Accountable for business impact for the portfolio
- Work with Sr. Leadership on the priority projects and performance fixes
- Provide thought leadership on new operating models - Leverage digital capabilities to build a lean & effective quality organisation. Lead complex (life cycle/ Spotlight account interventions)
- Create proposals for business problems and challenges
- Lead the engagement from Business Excellence for any RFQ/RFPs & new business opportunities, for the practises aligned
Role Requirements and Qualifications:
- Overall 15+ years relevant experience, with Min. 5 years' experience in Finance & Accounting
- Bachelor or Master's degree in a technology/ business
- Exposure to F&A, R2R, O2C, P2P Process
- Proven Business Excellence Strategy development & deployment experience
- Six Sigma BB/Equivalent certified, with excellent Analytical and Problem solving skills; MBB would be an advantage
-Demonstrated capability to leverage technology in designing solutions
- Excellent Facilitation skill, presentation & communication (both written & verbal)
- Multi Geo Stakeholders Management
- Excellent in interfacing with senior stakeholders in the client organization as well as within HGS Healthcare
- Excellent in people management and development
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