AGM - Branch Office Operations - Mystery Shopping/Market Research Firm

Key Responsibilities & Tasks :

Operations Management to include (but not necessarily limited to) :

- Client Relationship management to include being key client contact to ensure

- Client needs are 100% met and issues addressed expediently.

- Ensure accurate invoicing before sending to outsourcing office

- Provide support for operations team to include training and guidance.

- Participate in regular meetings with headquarters and supervisor.

Human Resource Management to include (but not limited to) :

- Hire qualified personnel for open positions in conjunction with onsite human resource staff.

- Monitor employee training processes.

- Ensure the timely completion of all staff performance reviews.

- Create a positive team environment and ensure good employee morale.

- Provide coaching and feedback to employees, as well as progressive discipline when necessary; consult with US HR Director when necessary.

Finance Management to include (but not limited to) :

- Create and oversee office annual budget in conjunction with headquarters.

- Oversee purchasing of approved equipment and services.

- Ensure accurate AP/AR/collections/tax filings through onsite accounting staff.

- Monitor and report monthly revenues.

- End of month fiscal management: reconciliations, bank statements, outside accounting reports, payroll, P/L.

Business Development Management to include (but not limited to) :

- Increase new business opportunities.

- Generate proposals and contracts.

- Generate cost-outs and recosts for review by HQ.

- Manage client relationships.

Information Technology Awareness to include (but not limited to) :

- Participate in IT process development initiatives; assure office adherence to established procedures; communicate new initatives globally.

Other Duties as Assigned :

Know how & company specific skills required :

- Bachelor's degree in business administration, management or related field required; Master's degree preferred.

- Thorough understanding of the mystery customer/market research industry in assigned region.

- Effective prospecting, negotiation, and closing skills.

- Intimate understanding and knowledge of business financial cycles.

- Proven transformational leadership skills in prior management positions.

- Ability to drive and foster a positive team spirit between all work groups.

- Ability to provide valuable feedback to employees in both formal and informal settings.

- Ability to meet business goals using the special talents of others; to celebrate small or significant staff contributions.

- Demonstrated business ethics in all prior positions.

- Strong client management skills and ability to keep commitments to clients.

- Demonstrated proficiency in MS Office applications and internet database systems (prerequisite to learning proprietary software systems.)

- Strong organization, time management and decision-making skills.

- Strong personal presentation/public speaking abilities.

- Ability to communicate effectively at all levels of the immediate business environment as well as at corporate headquarters and other global locations.

- Ability to deliver results in a fast-paced, deadline-driven environment.

- Ability to work independently and to schedule time and resources effectively.

- Ability to travel domestically and internationally as business needs require. (valid driver's license is a necessity)

Experience required : 10+ years managing a branch office or large operational team in a mystery shopping organization, market research company, or other related industry - or some other combination of education and experience that equates to the same.