AGM - Administration

Job Title: AGM - Administration

Reports To: Head of Department (HOD)

Location: Mumbai

Position Overview:

- The AGM - Administration is responsible for overseeing facility management, security, contract management, and procurement operations.

- This role ensures the smooth operation of administrative systems, enhances facility management practices, and supports overall operational efficiency.

Key Responsibilities:

Facilities Operations:

- Develop and implement administrative procedures and systems to optimize processes.

- Establish and maintain a comprehensive facility and security management program.

- Oversee the Preventive and Planned Maintenance Program to reduce costs and minimize the risk of plant failures.

- Manage security, infrastructure, administrative activities, and branch database management across all sites.

- Introduce continuous quality improvement practices regionally.

- Coordinate Churn and relocation activities effectively.

- Ensure compliance with all Critical Environment Management (CEM) requirements.

- Ensure timely completion of Reactive Maintenance.

- Handle financial management tasks accurately and within deadlines.

- Establish and enforce escalation procedures for incident and problem reporting.

- Conduct risk assessments, develop method statements, and ensure closure of actions.

- Provide administrative support coordination with internal stakeholders.

- Manage vendor relationships effectively.

Cost Savings Initiatives:

- Develop and implement strategies that drive cost savings and enhance service quality.

Customer Service / Client Relations:

- Record and act on feedback from client sessions to meet user satisfaction.

- Cultivate and manage client and business unit relationships to achieve service level expectations.

- Lead by example, fostering a high level of client satisfaction within the team.

Leadership / Staff Management:

- Promote teamwork, cooperation, and performance excellence within the team.

- Serve as a manager and mentor, ensuring high staff morale, trust, and strong work ethics.

Knowledge, Skills, and Competencies:

- Proficient in budget management and financial analysis.

- Demonstrated initiative and problem-solving abilities.

- Excellent written and verbal communication skills.

- Strong analytical capabilities.

- Team-oriented with the ability to collaborate effectively with various stakeholders.

- Strong interpersonal skills for effective communication.

- Knowledgeable in statutory requirements and Environmental Management Systems.

Requirements:

- Graduate/PG with 15-20 years of experience in facilities administration and security.

- Proven aptitude for fostering positive relationships.

- Experience with Pan India travel