Aglisium - Senior Manager - Customer Success

About the job:

Key Responsibilities:

Customer Onboarding & Adoption:

- Lead technical onboarding for new customers, ensuring seamless integration and deployment.

- Conduct training sessions and provide best practices to maximize product usage.

Technical Support & Issue Resolution:

- Act as the primary technical contact for assigned customers.

- Troubleshoot and resolve customer issues by working closely with internal technical teams.

- Provide timely and effective resolutions, ensuring minimal business disruption.

Customer Engagement & Advocacy:

- Develop strong relationships with key customer stakeholders.

- Conduct regular check-ins, QBRs (Quarterly Business Reviews), and strategy sessions to assess customer needs and success.

- Gather customer feedback and advocate for feature enhancements with Product and Engineering teams.

Solution Engineering & Optimization:

- Assist customers in optimizing their workflows and implementing best practices.

- Provide guidance on architecture, scalability, and security considerations.

Collaboration & Continuous Improvement:

- Work closely with Sales to support pre-sales activities, including demos and proof-of-concepts.

- Contribute to knowledge base articles, documentation, and FAQs to improve self-service resources.

Required Qualifications & Skills:

Experience:

- 6-8 years of experience in Customer Success, Solutions Engineering, or a related technical role.

- Proven experience in customer-facing technical support or solution consulting.

Technical Skills:

- Hands-on experience with cloud platforms (AWS, Azure, GCP), DevOps tools, and containerization technologies (Docker, Kubernetes).

- Proficiency in scripting languages (Python, Bash, PowerShell) and infrastructure automation (Terraform, Ansible, Puppet).

- Strong understanding of APIs, databases, and networking concepts.

Soft Skills:

- Excellent communication and interpersonal skills to interact with both technical and non technical stakeholders.

- Strong problem-solving skills with a proactive and customer-first mindset.

- Ability to manage multiple customer relationships and prioritize tasks effectively