After Sales Service Head - Food Machinery

Role: After Sales Head (Head for After Market Service, Spares Sales & Engineering - Project Management for Turnkey Solutions)

Primary Responsibilities:

1. Oversee Project Management, Spares, and Service function.

2. Establish policy /process /standards for After Sales activities as per SOP.

3. Shall be responsible for achieving Sales targets for spares and after-sales service.

4. Design and Implement AMCs plan for Customers.

5. Create network for export service.

6. Provide forecast plan for generating Sales.

7. Enhance Customer satisfaction by ensuring all Service calls are attended to on time, Warranty Services are addressed within the stipulated time.

8. Focus to Increase Spares revenue.

9. Identify the training needs of all employees and provide training to enhance efficiency.

10. Manpower planning and support for HR to carry out Recruitment activities for After Sales.

11. Establishment of newly developed Machines.

12. To furnish input to R&D to improve on Design activities based on feedback from Customers & Market analysis.

13. Responsible for ensuring the expenses of Field engineers are well within the budget.

Sl. Functional Competencies

01. Product Knowledge

02. Project Management

03. Business Knowledge

04. Basics of Finance

05. Financial Perspective

06. Techno commercial knowledge

07. Process knowledge

Sl. Behavioral Competencies

01. Change Orientation

02. Strategic thinking

03. Customer Orientation (Internal & External)

04. Result Orientation

05. Quality Orientation

06. Team work

07. Interpersonal skills

08. Problem solving skills

09. Analytical skills

Qualification: B.E/Diploma in Mechanical Engineering/ Electronics and Communication

Experience: Minimum 15 years, Maximum 25 years

Job Location: Bengaluru