Adobe - Senior Manager - Sales Coaching

Senior Manager - Sales Coaching

What You'll Do:

- Monitor the performance of all ICX frontline and identify areas of improvement.

- Identify individual and team training needs.

- Act as a consultant to sales reps/agents and provide helpful advice on coping with job-related challenges.

- Develop a relationship with the ICX teams that makes it easy to communicate their ideas and issues they are facing.

- Design coaching approach leveraging different learning strategies and sales techniques.

- Design and empower team to deliver refresher modules, workshops, and other initiatives to improve sales skills and knowledge.

- Has to play a key role working with operations and delivery to understand business needs and apply relevant techniques to deliver quantifiable improvements.

- Set annual learning and development objectives for the sales team.

- Evaluate employees' performance after coaching interventions.

- Research and implement industry best practices for sales returns.

- Establish training needs by observing sales encounters, studying sales performance and reports.

- Stay up to date with the new market trends and demands of a corporate sales environment.

- Must continue to be well-versed in and knowledgeable of all products and services, procedures, and policies.

- Updates own role and leadership knowledge and skills by participating in educational opportunities.

- Coach sales coaches to expand customer value propositions through utilization of self-service options, improved technical knowledge/support and resolution of customer issues/requests.

- Manage a team sales coaches, providing leadership, mentorship, and guidance.

What You Need to Succeed:

- Work experience as a Sales Coach and managing a team of sales coaches.

- Strong leadership presence and passion for leading quality and training teams and implementing processes across the globe.

- Familiarity with role-playing activities and e-learning platforms.

- Experience in implementing improvement projects using Six Sigma, Lean and / or other quality tools.

- Strong leadership and management skills, with experience managing teams of professionals across the organization.

- Hands-on experience creating presentations (e.g., videos or slides).

- Problem-solving skills

- Professional certifications in sales training like Certified Inside Sales Professional (CISP), Certified Sales & Marketing Professional will be preferred.

- Excellent communication, presentation, and facilitation skills with strong analytical skills along with the ability to use data to make informed decisions.