Aditya Birla Group - Line Head - Technical Services

Line Head - Technical Services

Job Purpose:

- Manages and directs team in the planning, CI and sustainability of the systems infrastructure, including long range planning and budgeting.

- Demonstrates expertise in areas of Cost reduction, Business excellence, Quality assurance & systems, Customers technical services, Environment management & sustainability.

- Drives innovation centre, partnering with other FHs.

Job Context & Major Challenges:

Job Context: Line Head Technical Services manages large complex projects and services teams.

In this job Line Head technical services:

- Manage unit planning & budgeting

- Engaging with commercial team for technology procurement

- Develop and recommend strategic and tactical plans for the delivery of technical services

- Communicate technical/complex information in meaningful way

- Analyse and problem solve technical issues

- Establish and maintain effective working relationships with internal and external stakeholders at all levels

Other Major Challenges:

- Continuously stay updated with intra group & global technological upgradation & replicate best practices to stay cost competitive & exceed customer expectation

- Developing multi-skilled teams to handle business related assignments

- Adopting new technology & create road map for smooth execution of complex projects

Key Result Areas and Supporting Actions:

Management of Technical Service:

- Stay updated with latest technological developments & translate those to unit (Pulp & Fibre) performance improvement as appropriate

- Monitor close scrutiny of developments and events within the industry which will impact on future business opportunity, legislation or trading practices

- Set benchmark process through in house /outside innovation. Coordinate with appropriate agencies, group experts for critical problem solving ideas & replication of best practices

- Review & ensure accurate recording of plant performance, job costing and activities to exceed customer expectation by Technical Service Department

Analytics:

- Analytics and Monitor derailers

- Work on strategy for sustainable improvement to meet profit targets

- Evaluate operational efficiency, review & lay out plan for improvement opportunities to eliminate variance

- Drive Aspect-Impact Analysis for process, maintenance & assets

- Review data for breakdown / failures / variations & support respective department for action plan for CAPA execution, allocate resources as required

GRC (Governance Risk & Compliance) - Environment & Sustainability - Ensure business continuity in a sustained manner:

- Regular review to ensure unit meets all statutory, environmental & legal norms. Allocate resources & guide appropriately for licensing & liaisoning activities

- Ensure implementation of WCM, ISO, OHSMS & necessary audits compliance

- Compliance with PAT & Energy audit requirements

- Oversee plant performance vis- vis ABG sustainability standard for Air, Water, Solid waste, Noise, Waste Water, ENHESA, WASH & lay out appropriate action plan to eliminate variance, allocate resources for the same as necessary

Quality Management:

- Establish robust laboratory system to ensure thoughtful analysis of actual experiments. Genuine understanding & being able to relate the abstract ideas to the particular facts

- Guide Quality assurance, Customer technical services & SPC departments to be proactive for potential customer complains & appropriate preventive actions, to resolve customer issues & for continuous improvements

Customer Centricity:

- Continuously monitor customer interactions, take necessary actions to improve customer relation & use appropriate problem solving tools

- Ensure customer queries, concerns and feedback are managed with minimum response time

Planning & Budgeting:

- Plan and budget improvement projects for the financial year for implementation (CAPEX & OPEX both)

- Extend required guidance & support to HODs, FHs for P&B finalization. Quarterly review and updates

- Finalize P&B with corporate and communicate to the stake holders

- Ensure that the Department achieves target and budget objectives by ongoing examination of accounts and daily & weekly operating controls

Projects Management:

- Scrutinize techno commercial feasibility analysis for the project

- Ensure all materials purchased are competitive & as per specification

- Engage with commercial function for budget allocation, material purchase & inventory for on time and within budget project completion

- Project performance evaluation and sustaining gain

- In case of deviations consult with suppliers and ensure desired gains are achieved on continual basis

- Allocate resources for projects & take lead for derailed/delayed projects to meet time line

People Development:

- Establish and maintain a training needs program to provide satisfactory levels of knowledge, skill, job satisfaction and cost-effective development of key personnel

- Identify special training need for technical knowledge upgradation & look for suitable agencies in coordination with HR, internally or externally

Sustainability:

- Organization wide awareness and training about sustainability framework of ABG

- Overseeing audits and corrective action

- Ensuring compliance and legal requirements in the operations

- Leading sustainability projects to reduce environment impact and technical inputs