Additional Distributor Incharge - Postpaid Sales/Retail Sales - Telecom

Manage retail channels (Vodafone stores, VMS, ADVMS) and grow customer and revenue market share.

Key purpose of the role includes :

- Increasing footfall, conversion-to-customers and sales / footfall at the retail channels

- Increasing profitability of Vodafone stores, VMS, ADVMS through innovative sales and revenue maximization programs

- Enhance customer experience across all Vodafone retail outlets

Essence of Role - Key Accountabilities % of time

Sales :

- Achieve sales target for all products (Voice-Postpaid/ prepaid, data, VAS, handsets etc.) at stores, VMS, AD-VMS

- Facilitate roll-out of Vodafone retail outlets - Stores, VMS, AD-VMS (incl. selection of partners, location etc.)

- Ensure and monitor quality of acquisition through the retail channel 55%

Revenue :

- Achieve revenue targets at stores, VMS and AD-VMS

Profitability :

- Assist Store in-charges, VMS and ADVMS channel partners manage key operating costs - store operating cost, people cost etc.

Customer Service :

- Manage churn and achieve customer satisfaction for walk-in customers at retail outlets 30%

Marketing :

- Work with Marketing Team to recommend marketing, branding and promotion activities 5%

People :

- Oversee store in-charges, VMS and ADVMS leads

- Keep employee-retention and motivation levels high through regular reviews of performance of both on-roll and off-roll employees

- Identify gaps in performance of immediate team and ensure training to bridge the same 10%

Salary Range - 6 - 8 LPA