AdPushup - Team Lead - Ad Operations

As an Ad Ops Team Lead for AdPushup, you are the strongest technical advocate in this organisation. Your role will primarily involve account optimisation & technical troubleshooting, team management, and client success. You will create a knowledge base and design a system to ensure the fulfilment of AdOps Team Members' requirements, in the fastest way possible.

Day-to-Day Tasks Include:

- Mentor team members to improve their skills and ensure high performance.

- Oversee the management of DFP, Header Bidding, and tag-based partners to optimize ads and increase yield.

- Test and review ad performance regularly to identify opportunities for better results.

- Ensure customer queries are resolved quickly and efficiently, handling escalations when necessary.

- Develop and maintain a knowledge base and canned responses for common issues to improve efficiency.

- Collaborate with internal teams to resolve issues and implement effective solutions.

- Train team members to fully utilize AdPushup to optimize their ad layouts, demand, and yield.

- Monitor team performance and customer success metrics, providing regular updates to leadership.

- Design monitor, and review OKRs for the team to address any gaps observed in process adoption and to achieve organizational goals.

- Lead the AdOps team in helping publishers understand the product and services.

- Line management, career growth mapping for the team, maintaining high motivation levels, and addressing any internal people issues within the team.

- Conduct regular 1on1 with team members to ensure transparency and align expectations.

Should Have:

- Solid understanding of ad servers (DFP/Google Ad Manager) and their configuration.

- Strong knowledge of ad networks (AdSense, AdX, HB Partners) and programmatic advertising.

- Familiarity with Prebid.js setup and optimization.

- Experience with A/B testing methodologies and data analysis.

- Deep Knowledge of debugging using Chrome Developer Tools for ad troubleshooting.

- Excellent written and verbal communication skills to simplify complex technical issues for clients.

- A curious, data-driven approach focused on experimentation and optimization.

- Prior basic team management experience is a must.