Role & Responsibilities: - Responsible for driving business performance i.e GMV and Revenue targets for the SMB business by driving merchant engagement/ account management and life cycle management - Lead development of merchant engagement strategy, plan and execution towards driving key metrics like activation, share of wallet, cross sell, upsell and retention. - Lead a team of 18-22 Key Account Managers who manage over 30K SMB merchants - Partner with product team towards developing stronger product offering and roadmap leveraging insights generated through merchant interaction - Lead Voice of Customer initiative towards developing a deeper understanding of our merchants - Partner with analytics to build strong understanding of merchant segments, behaviours and drivers of performance for those key segments - Develop and drive merchant engagement campaigns/ programs for various segments of merchants - Work closely with marketing team to drive and manage automated merchant engagement program towards driving key metrics - Effectively engage with other key stakeholders/ teams to help develop stronger processes/ streamline processes and ensure deeper merchant engagement Desired Skills and Experience: - Bachelor's or Master's degree in any course from a tier1 or 2 college in sales/marketing/operations. MBA background will be preferred. - A minimum of 10+ years of experience in key account management in a B2B setting in a product firm. - Handled a team of 10-15 before - Demonstrated leadership within and/or outside a work setting - Possess strong analytical/logical thinking skills and clarity of thought to identify and solve business problems - Ability to learn complex businesses very quickly, define problems accurately while paying attention to detail in the solution - Ability to manage and multi-task under tight deadlines - Strategic management perspective, strong interpersonal and communication skills - Ability to drive targets across a large team and ensure effective tracking.

Gurgaon/Gurugram

AD/Director/Farming Head - BPO/ITeS 

AD/Director/Farming Head - BPO/ITeS  ,Job Description for AD/Director/Farming Head - BPO/ITeS  in Wikata in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!

Job Description for AD/Director/Farming Head - BPO/ITeS  in Wikata in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!