ACT Fibernet - Manager - Customer Experience

Key Responsibilities :

- Build Operational Efficiency

- Drive Business Results

- People Management & Development

- Overall Custodian of Organizational Culture & Values

Key Result Areas :

- This role has the responsibility of driving efficiency across the Business, providing outstanding leadership to associates and championing ACT's culture of service, respect and integrity.

- This role is responsible for maintaining a performance driven environment, drive operational efficiency, and apply the best practices and processes while providing outstanding customer service and supervising each branch to bring in success of this role

Desired Skills for the Role :

1. Should possess strong market Intelligence/Industry knowledge or experience/commercial acumen

2. Should demonstrate execution excellence/do it right approach

3. Results driven approach, high level of urgency, ability to prioritize as per business requirement

4. Possess Strong interpersonal abilities

5. Strong negotiation, communication & presentation skills

6. Strong situation handling & takes pride in customer service

7. Ability to manage the governance mechanism, focus on CSAT results

8. Ability to drive change, probable improvement areas in existing processes, problem solving approach

9. Values people development, values transparency & open communication within the team

Educational & Experience requirements :

- MBA with 8 - 10 years of experience in operations

- Should have experience of handling a team

- Preference will be given to the candidates with operations background