ACT - AGM/DGM - IP Operations

ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired inhome entertainment, education, and interactive services provider in India. Today, we are closer than ever to realizing it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu, Delhi, Jaipur, Lucknow and Ahmedabad. We are one of the country's most renowned cable and broadband company, bringing state-of the art services to nearly 3.2 million happy homes ( Fibernet, Digital TV, HDTV). We offer broadband on optic fiber and our Fiber-To-The Home technology can carry vast amount of information at speeds up to 1 Gbps. We are currently the 4 th largest ISP In the wired broadband category, and the largest non-telco ISP in the country.

Role Name: AGM/DGM - IP Operations

Location: Ahmedabad

Reporting to: Chief Operating Officer - North Cities

Direct Reports: Head - Sales , Head - Service Delivery, Head Credit Control and Retention and Business Partnering with HR, Finance, IT & Technology.

Main Focus and Challenges:

1. Grow The Market

2. Protect and gain the share

3. Build a vibrant work place

4. Ensure the best Customer Service levels

5. External Relationships

6. Future proofing business through implementation of org wide automation

7. Ensure a stable and charged team

Key Responsibilities:

1. Ownership of Delhi growth-strategy and annual operating performance

The incumbent will spend the initial months to secure a grip of business nuances across regions and business units and in particular focus on end-customer requirements and trends in the market place. Based on insights gained and on consultations with the team, and the COO, to whom the role reports, he/she will evolve a directional strategy for Ahmedabad Business in terms of renewed commercial decisions and the works. Based on the strategic agenda thus formulated, the incumbent will breakdown the strategic intent into annual business plans, further exploded quarterly. This whole exercise of evolving achievable business plans will be led by the new incumbent. He/She should carefully craft out a new agenda arising out of existing framework hitherto successfully pursued by the company. Subsequently, the AGM / DGM _ IP Operations will drive achievement of the planned financial performance.

2. Sales & Business Development

The incumbent will, along with the sales and marketing teams lead Ahmedabad business development efforts with emphasis on deployment of end customer connectivity and proactive customer care. He/ She will drive business efficiencies through optimization and stress on equal emphasis for both customer acquisition and retention activities. The incumbent will also help the leadership teams to formulate and implement location specific marketing strategies, in the process identifying segments for immediate and long term penetration. The incumbent's overarching goal is to prepare the organization to meet the challenges presented by new trends and developments in the broadband sector.

3. Leadership

The incumbent will lead the business unit with in depth Sales/Marketing, Service Delivery, Technical and commercial functions and complexities associated with it. The leader will oversee all managers and operating teams. He/She will guide and effectively supervise day-to-day performance, institute/reinforce the existing performance review mechanisms and follow it up by effective rewards and recognition system and in the process identify and groom leaders to create a succession plan. He/She will closely work with the HR function to create a vibrant, performance-led culture.

Relationships with external stakeholders including oversight on regulatory function incumbent will spend quality time and efforts in liaising with key external stakeholders impacting the ACT's sustainable business model. He/She should spend adequate time in nurturing business tie-ups and in proactive relationship building with government, (DoT, TRAI, etc.,) spanning areas of policy advocacy particularly with respect to broadband affecting the company directly. The company also needs approvals from other departments in the government whenever there is expansion of capacity in the networks. Some of these areas have to be kept under tight watch by the business head.

4. Investor & Stakeholder Relations

The business head will establish and maintain positive and productive relationships with the investors and stakeholders, keeping them informed about the current trends related to product & services offered by the organization in the info media and entertainment sector.

5. Risk management, Governance and Compliance

The incumbent will continually assess risks from the external environment, from the business model itself and the input factors affecting the business. Further, he/she will have in place a plan B or the risk mitigation approaches which would protect the company from commercial exposures to potential non-performing assets and downsides. The incumbent will lead, by example, in driving compliance to regulatory, internal reporting and disclosure norms prescribed by the organization. Creating a fine balance of pursuing aggressive growth strategy and at the same time instituting best practices of management decision making has to be the cornerstone of the success story.

Educational & Experience requirements:

- MBA from reputed institute.

- A 'general athlete' with proven track-record in managing growth in a B2C space with at least 15 years of total work experience in a competitive industry in India. Preferably with experience in FMCG / Consumer Durables / DTH/E-Commerce / Telecom.

- Track-record of at least 5 years with complete responsibilities for all functions and end to-end P&L.

- It is preferred that the candidates have worked extensively in multicultural and complex environments.

- Functional expertise in sales and distribution in B2C space, relationship management with regulatory authorities, corporate & trade customers and at the same time abilities to lead sales, projects and technical functions.

Leadership & Management Behavioral Competencies:

- Strategic thinking: Be able to view the company situation in strategic terms, possessing sound commercial skills and adeptness at translating strategies into executable action plans.

- Customer Orientation: Demonstrates knowledge and insights about internal and external customers and acts to fulfil their businesses needs and exceed their expectations.

- Managing Innovation: Develops and applies creative solutions to business problems, anticipating situations and needs and finding flexible answers to new situations; champions innovation to improve business performance.

- Analytical Skills: Should demonstrate a highly evolved analytical mind-set. Can absorb and interpret financial and market data easily and subsequently create strategies to best leverage.

- Passionate and Quality Focused: Committed to quality standards, in terms of everyday operational activities.

- Organizational Buy-In: Effectively builds commitment and excitement and wins support and resources for company initiatives at multiple levels both inside and outside the organization.

- Openness of Communication: Encourages open discussion of different ideas and views; welcomes and solicits feedback.

- A clear, tenacious, achievement-oriented leader able to maximize capital resources.

- Must maintain a broad-based, long-term perspective on the business requirements.

- An excellent judge, with the ability to make timely and sound decisions.

- An executive who understands what it takes to be successful in a highly competitive business environment.