Accounts Manager - IT Consulting Services

Responsibilities:

- Own overall relationship with assigned clients, which includes: satisfaction, ensuring retention, and expanding their services.

- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services

- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals

- Work to identify and develop upsell opportunities within identified customers

- Develop and maintain a quality pipeline of services opportunities within identified customers

- Work to achieve aggressive sales quotas within identified customers

- Advocate customer needs/issues cross-departmentally; Identify and provide feedback into new future service offerings

- Own and manage account escalations through to resolution and prevention

- Own customer contract renewals and all contract issues e.g. billing, and overage charge queries

- Act as a liaison between the client and other teams, including Engineering, Technical Services and the product teams as required over the life cycle of the client's contract into renewal

- Maintain and expand working knowledge of solutions, and inform clients of new products and programs

- Maintain Account Plans, Salesforce and other relevant client specific information

- Attend pre-sale meetings and presentations as required during the sales cycle

- Monitor customer key performance metrics and conduct regular reviews to help customers improve their performance

- Other duties as required

Requirements:

- Minimum 5 years- experience in a similar role

- Significant and recent experience selling IT consulting services within targeted Enterprise accounts

- Should have background in positioning related to technology

- In depth knowledge of selling strategies, development of proposals, contracts, close plans, and statements of work for professional services

- Ability to develop executive level relationships. Strong communication and negotiation skills required.

- Operational experience (experience working with customers and support teams to bring service issues to resolution)

- Outstanding interpersonal and communication skills (phone, email, presentation)

- Experience guiding customers through a sales process, from pre-sale to post-sale

- Excellent time management skills

- Ability to multitask and properly prioritise initiatives

- Experience working with multiple departments, including Senior Management, Sales, Marketing, Development teams and Technical teams

- Ability to explain and present technical concepts to non-technical customers

- Must be able to work independently

- Must possess impeccable organisational skills and a stringent eye for detail

- Must maintain a positive, enthusiastic, self-starter attitude with an innate desire to meet and exceed expectations

- Ability to travel outside of India

- Ability to be on call outside of business hours

Education - Bachelor's Degree, MBA or equivalent is a plus.