Role: Account Protection Specialist Job description - This position is responsible for providing excellent service to our valued U - K Based customers whose accounts may have fraudulent activities - As an Account Protection Specialist, you will be responsible to balance Customer interest with interest of American Express and ensure review of fraud claims from our Cardmembers and service transaction level credit & fraud risk inbound calls from merchants - This role will involve making outbound or inbound calls to our valued customers, to identify potential fraudulent charges and provide extra-ordinary customer service - For making a pro-active attempt to identify fraudulent charges via inbound and outbound calls. - Answer inbound calls from Card members and set up/action fraud cases on calls. - Review fraud claims from Card members to make a decision, to either accept the claim from the Card member or reject it. - Detect and minimize credit and fraud risk whilst enabling spend at the same time - Real time, transaction level credit and fraud risk assessments for requests received from our Cardmember or merchants. - Point of Sales (POS) approval, charge reversals request from merchant establishments - Resolve cases within the assigned empowerment limit - Continue to monitor current trends in Fraud landscape & suggest preventive & corrective measures. - Meet and endeavor to exceed metrics on transactional quality, compliance, RTF, regulations and productivity as per goals. Minimum Qualification: - Strong interpersonal, communication and listening skills - Learn and adapt to new information and technology platforms Preferred Qualification: - Amex product knowledge is desirable - Highly self-motivated, results-oriented, and positive - The ideal candidate should have demonstrable analytical skills along with a passion for research and investigative evidence analysis

Telangana

Karnataka

Kolkata

Jharkhand

Bihar

Hyderabad

Warangal

Bangalore

Mysore

Jamshedpur

Ranchi

Patna

Account Protection Specialist - Bank 

Job Description for Account Protection Specialist - Bank  in A Tech India in  Telangana Karnataka Goa Kolkata Jharkhand Bihar Hyderabad Warangal Bangalore Mysore Jamshedpur Ranchi Patna for (2-13) years of experience. Apply Now!

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