Account Manager - Sales - Retail Customers - IT

Roles and Responsibilities

- P&L management of existing accounts - sustain and grow business, client services delivery and operations

- Ability to manage multiple accounts

- Ability to work and build strong relationship with few marquee retailers and consumer goods players of India

- Develop account penetration strategies, develop client relationship, understand their pain points, challenges, and goals

- Manage client expectations, provide updates to the senior management, participate in steering review meetings

- Ability to position the value proposition and drive delivery excellence initiatives to deliver highest value to the customer

- Building relationships across various levels in the Client organization and should be able to develop exec level relationships in particular.

- Managing relationships, new business and delivery aspects of the engagement

- Overall customer satisfaction within Client organization.

- Ensuring Project delivery oversight; Carry out review of project plans, schedules and deliverables with offshore Delivery manager/Project Leader through teleconferences.

Skills Required

- 13 - 17 years of total work experience in the IT industry

- Min of 6-7 years of experience in selling IT services to Retail Customers

- Experience in managing multimillion dollar portfolios.

- Should possess proven experiences in creating and maintaining long term client relationships with a track record of corresponding business growth

Demonstrated leadership qualities such as conflict/issue resolution- A natural leader

- Good Negotiation Skills, Self Starter, Self Motivated and high Energy person with a passion to achieve his goals. Should be Result Oriented Very articulate/ excellent on written / spoken communication

Goldy Seth
Pacific IT Consulting
0120-6681711