Account Manager - Sales - IT Services

Expectations :

- Act as the main point of contact in all matters relating to client concerns and needs

- Build and strengthen client relationships to achieve long-term partnerships

- Maintain accurate client records, keeping track of any contract updates and renewals

- Work with internal teams to develop strategic marketing plans and ensure KPIs are being met

- Develop a thorough understanding of offerings to better upsell and cross-sell to clients

Requirements:

- Education: Undergrad degree with MBA from a reputed institute

- 10 years+ of experience in B2B client relationships, in IT consulting

- 3years+ experience in managing multiple Customer Engagements of account sizes $250K+ in Annual Contract Value and growing engagements into long-term relationships

- Good knowledge of latest IT trends

- Proven ability & track record in establishing confidence and trust with customers, leading to high c-sat & positive long-term engagements

Skills:

- Pursuit Leadership

- Analytical & Problem-Solving Mindset

- Negotiating

- Relationship Management

- Effective Communication