Account Manager - SaaS

Roles & Responsibilities:

- Identify large enterprise IT service providers, develop and build relationships with key stakeholders

- Generate new business and manage existing business from your named Accounts

- Responsible for Renewal, Retention & checking client usage of our Scogo platform & services

- Define the Account strategy and drive a QoQ sales plan

- Serve as a point of contact for the customer and all internal teams

- Ensure the timely and successful delivery of our solutions according to Client needs and

objectives

- Communicate the progress of monthly/quarterly initiatives to internal and external

stakeholders

- Measure, track and analyse key account metrics

- Assist with high-severity requests or issue escalations as needed

- Work with cross-functional teams to manage certain requirements, such as invoicing

Required Skills:

- 2-5 years of previous work experience as a Key Account Manager or similar role in a SaaS / System integrator or Cloud service provider

- Outstanding communication and interpersonal skills

- Good problem-solving and negotiation skills

- A customer-oriented attitude that drives results

- Aptitude in networking, building & maintaining long term strategic relationships

- Entrepreneurial mindset, tremendous drive ownership, motivated and result-oriented

- Should be able to work in a fast-paced, high-pressure startup environment