Account Manager - Qualitative Research

About Organization:

One of the world's top 10 full-service market research firms:

- 77 offices in 50 countries

- We work with 70% of top 100 US advertisers and 90% of the top 100 global brands

Experts in effective advertising, marketing communications, media and brand equity research:

- Conduct more brand and marketing communications research than any other company in the world

- Over 65,000 ads copy tested (Link™) worldwide

- Brand equity expertise with over 64,000 brands

- Published papers, case studies, norms and internal knowledge bank

- 35+ years' marketing research and brand consulting experience

Location: Gurgaon

Designation: Account Manager

Responsibilities:

- Oversees relationships with his/her identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service

- Accountable for client relationships and satisfaction; builds strong rapport and trust; raises client expectations

- Deep involvement with client projects, including interpretation, development of recommendations, presentation of findings

- Creates strong working relationships with clients (advertising knowledge for agency)

- Constantly seeks opportunities to develop new business amongst existing clients and identification and development of new business opportunities outside the existing client base

- Works with Head on initiatives and products and strives for the implementation of best practice in the team

- Manages a team to meet operational targets, including:

- Setting objectives

- Conducting performance evaluations

- Monitoring of progress of staff under their management

- Overall quality of the services provided to his/her clients

- Management of project level budgets, in collaboration with the MD & Head of India Firefly, estimate and plan budgets, resources and profitability of projects. Takes responsibility for P&L on own accounts

- Is able to write successful proposals, make effective pitch presentations and win pitches.

- Ability to develop appropriate and innovative research designs (in line with global qualitative initiatives); provides insights to all stages from proposal preparation, design, survey study methods and report write-ups

- Acts as an advisor and source of technical advice to members of his/her team or office

- Helps drive company development, such as new approaches, improvements to company efficiencies

- Qualitative Tools & Techniques – has strong understanding knowledge, but more importantly the ability to transform tools to make an insightful and memorable imprint on the organization

- Assists with recruitment of staff

- Contributes to the qualitative training programs and activities within the office

- Ensures training and career development of staff

- Acts as an advisor and source of technical advice to members of his/her team or office

Please send your resume to pooja@empyrean-partners.com

Pooja
Senior Consultant - Recruitments
Empyrean Partners