Account Manager - Publishing Industry

Account Manager Uk from Publishing Industry

Job Description

Location: London

Exp: 15+yrs

Network of Publishing Industry

- Account manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. The Account Manager will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our services and solutions according to customer needs. Manage and develop client accounts to initiate and maintain favourable relationship with clients.

- Requires at least 5 years of experience in the publishing (most preferred), software solutions field or in a related area. Familiar with a variety of the publishing companies, production processes, publishing technology and digital publishing. Rely on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. :

- Be the primary point of contact and build long-term relationships with customers

- Help customers through email, phone, online presentations, screen-share and in person meetings

- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

- Ensure the timely and successful delivery of our services and solutions according to customer needs and objectives

- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

- Forecast and track key account metrics

- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional forums

- Enhance organisation's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

- Monitor and analyse customer's usage of Amnet's services and solutions.

- Liaise between the customer and internal teams

- Proven account management or other relevant experience

- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level

- Experience in delivering client-focused solutions based on customer needs

- Proven ability to manage multiple projects at a time while paying strict attention to detail

- Excellent listening, negotiation, and presentation skills

- Excellent verbal and written communications skills

- Bachelor's/PG Degree in appropriate field of study or equivalent work experience

- 5+ years of experience with publishing/digital publishing background desirable

- Deep digital understanding

- Self-motivated and able to thrive in a results-driven environment

- Natural relationship builder with integrity, reliability and maturity

- Ability to prioritize among competing tasks

- Critical thinking and problem-solving skills

- Excellent time and project management skills. You're always looking to improve inefficient processes

- Keen attention to detail and adherence to deadlines