Account Manager - Loyalty

Position : Account Manager (Loyalty )

Candidates only from Loyalty background company would be shortlisted

Summary:We are currently looking for an accomplished Account Manager to act as the primary client liaison for one or more of our client's brands. The Account Manager must employ a strong operations background and an understanding how multi-channel campaigns work and are executed. She/he will establish and maintain strong relationships across the client's brand team and/or delivery partners to develop a thorough understanding of campaign objectives. In parallel, he/she will take the lead on operational processes to deploy marketing initiatives by leveraging process and data insights and aligning them to brand objectives. The individual must be a problem solver that takes initiative to solve business problems and identify efficiencies, providing clear direction to clients.

JOB DESCRIPTION

- Works with brand stakeholders to understand business requirements for marketing programs and translates those into functional specifications (including documenting business rules and creating metadata).

- Provides recommendations and best practices for implementing program(s).

- Communicates Epsilon project plan, requirements, milestones, dependencies, status, and risks to client brand team and delivery partners, as necessary.

- Consults on tactical implementation of marketing programs.

- Participates and/or leads meetings that include vendor partners, brands, and agencies to assist and facilitate the implementation of marketing programs.

- Maintains high standards of quality control and monitors process steps to ensure accuracy.

- Reviews operational reporting and provides insights / recommendations, as appropriate.

CANDIDATE PROFILE AND QUALIFICATION:

1 Technical understanding. While not required to understand technical code, a strong foundation in the concepts of database marketing, campaign management / campaign management systems, and logical thinking with regards to data management and reporting is required.

2 The ability to balance needs of multiple constituents to ensure efficient and effective program delivery.

3 Process-oriented mind-set that drives adherence to established processes and quality control procedures to ensure accuracy.

4 Ability to identify and implement opportunities to continuously improve processes.

5 Ability to recommend ways to improve program performance.

6 Exceptional organizational and interpersonal skills as well as strong written and verbal communication abilities in order to work with a broad array of client, agency and vendor contacts.

7 Excellent client service and problem-solving skills in order to minimize problem escalation to senior team members and ability to provide recommendations for resolution.

8 Demonstrated successful experience with file segmentation, direct mail production, email delivery and program troubleshooting.

To discuss this further, please call on 9540828135