Account Manager - IT Services

Key Responsibilities:

- Manage and maintain a portfolio of client accounts, fostering long-term, successful partnerships.

- Ensure client satisfaction by proactively addressing their needs, resolving issues promptly, and exceeding expectations.

- Identify upselling and cross-selling opportunities to enhance client experience and drive revenue growth.

- Collaborate seamlessly with sales and technical teams to deliver comprehensive solutions aligned with client - requirements.

- Provide technical guidance and support to clients, leveraging your IT expertise to troubleshoot problems and optimize results.

- Develop and maintain strong relationships with key client decision-makers, building trust and fostering ongoing collaboration.

- Monitor key account performance metrics and develop strategies to improve client satisfaction, retention, and - growth.

- Prepare insightful reports on account status, trends, and opportunities for further optimization.

- Stay current on industry trends and best practices in IT services and client management.

- Attend client meetings and presentations, effectively representing the company and advocating for client needs.

- Play a key role in onboarding new clients by ensuring a smooth transition and exceeding initial expectations.

- Conduct product demonstrations and client training sessions to maximize client adoption and skill development.

- Proactively communicate with clients to maintain transparency, address concerns, and ensure alignment with overall goals.

- Participate actively in team and client meetings, contributing valuable insights and strategies for account success.

- Manage contract renewals and negotiate terms to secure ongoing client partnerships.

Qualifications:

- Graduation or postgraduation in Business Administration, Information Technology, or a related field.

- Prior experience in account management, customer service, or technical support (IT preferred).

- Strong understanding of IT products and services, with the ability to translate technical concepts for clients.

- Excellent communication and interpersonal skills, with a focus on building rapport and effectively managing client relationships.

- Ability to prioritize and manage multiple tasks simultaneously in a fast-paced environment.

- Proven track record of exceeding sales or customer satisfaction targets.

- Proficiency in CRM software and Microsoft Office Suite.

- Strong problem-solving skills and critical thinking abilities to address client challenges.

- Ability to thrive in a dynamic, results-oriented environment.

- Knowledge of industry trends and emerging technologies within IT services.

- Strong organizational and time-management skills to maintain a balanced workload.

- Willingness to travel to client sites as needed (frequency negotiable).

- Certification in ITIL or a relevant IT service management framework (a plus).

- Understanding of contract negotiation and management principles.

- Ability to collaborate effectively with cross-functional teams across the organization