Account Manager - IT

Account Manager

Think of the amount of time that is spent on reading documents by humans for clerical tasks - our client is on a mission to eliminate this human resource wastage and acts as an Artificial Intelligence/Machine Learning-based solution that helps companies to process documents for clerical tasks through a combination of a hardware and software solution. They help in enhancing productivity, optimizing processes and automating decision-making by converting documents into analysable information, resulting in reduction of resource cost and TAT.

Founded in 2013, our client is headquartered in Ahmedabad, Gujarat. Their products are Bank Statement Analyzer, Financial Statement Analyzer and Invoice Analyzer and some of their clients include KPMG, Bank of Baroda, Home Credit, Loanwiser, etc.

As a Account Manager, you will be responsible for overseeing a portfolio of assigned customers, ensuring smooth onboarding and resolving teething issues for newly on boarded customers, developing new business from existing clients, taking charge of billing and payments and ensuring a good NPS score for the customer.

What you will do :

- Creating a strategy towards growing customer base and creating plans for retention of existing customers

- Managing and growing client account base with the best interest of client in mind

- Developing new business with existing clients

- Identifying areas of improvement to increase revenue from the client

- Acting as Single Point of Contact

- Being the default point of contact in all customer account management related matters

- Handling client grievances; managing expectations and ensuring issue resolution

- Coordinating with internal team for delivery of client requirements

- Ensuring timely and successful delivery of solutions based on client requirements

- Supporting Sales Team in negotiating contracts and closing deals

- Getting new leads from existing businesses for sales team

- Ensuring timely invoicing and revenue realization

Desired Candidate Profile :

What you need to have :

- 3 to 5+ years of Account Management experience

- SaaS/ IT preferable

- Strong interpersonal skills

- Very strong business writing and communication skills