Account Manager/Group Account Manager - Loyalty & CRM Campaign - Client Service

The JD is as follows :

Client : Global MNC

Position : Account Mgr/ Group Account Manager (GAM) - ( Customer Loyalty / Channel Loyalty Campaign)

Job Location : Bangalore ( Ulsoor Road)

- 5 Days week(corporate day shift)

Experience : 3- 7 years in Client service /Account Management / BTL Set up./Loyalty Programme

Candidates needs to have Good Communication skills, Pleasing Personality & should have desire to learn.

Job Role Vision :

Manager a team & Campaigns assigned :

- To manage loyalty programme & CRM marketing /reward programme & sustain and grow the business from existing clients by delivering exceptional client service .

- To achieve this through relationship building, & regular planning

- Proactive thinking and client competition mapping

- Prepare proposals and presentations for the clients to help project their product in the right direction.

- Conceptualize, present & execute the campaign

- Product Sales Analysis & Revenue Maximization.

- Advice the clients on various Customer Loyalty and retention program .

- Process Definition & Business Plan.

- Relationship building with National & international brand in order to get them on board for extensive co-branding activities.

- Mapping the markets for the client, region specific marketing campaign.

KRA's :

- Managing Good client relations

- Managing end to end programs operation, e.g. validation, invoicing, liaising with vendors.

- Managing Loyalty/ CRM programmes

- Manage multiple program horizons e.g. Customer / Channel / Employee.

- Meeting Revenue targets

- Ensure that project objectives are met by monitoring and measuring progress and taking corrective actions when necessary.

- Analyze and values add to existing projects being executed

Data analysis & Interpretation :

- Coordinate project execution with operations & internal teams.

- Maintaining the clients database. Sharing the weekly MIS & database with the Client & Internal team.

- Preparing and supervising the production of soft and hard POPs

- Maintaining and updating reports on the excel sheets

- Preparing final reports and submitting to the clients

- Negotiating with the vendors on rates and ensuring the project is completed within the timelines shared with the client

- Coordinating with the creative department for allocating the creatives for the locations identified during the recce for branding

- Resolving any issues faced at the time of recce or deployment

- Making and submitting the closure report of the projects

Key Attributes Required :

- Strong perseverance

- Good working knowledge of MS office./ Excel

Kindly apply with the following on your CV

Current CTC & notice period :

Expected CTC :

Relevant experience :

Reason for leaving the current /last assignment :

Manish- 9717722435