Account Manager - Delivery - Recruitment Firm

The Edge Partnership is- an Asia-focused recruitment firm,- and we- are- aggressively growing our team because of very strong market demand. Our presence is in 7- offices across Hong Kong, India, Malaysia, and Singapore.

As an Account Manager - Delivery at "The Edge Partnership", you will be responsible for managing and nurturing client relationships, ensuring the successful delivery of staffing and recruitment services, and overseeing a team of talented professionals. This role requires a seasoned professional with a strong track record in account management, talent acquisition, and team management.

Some of the key responsibilities will include:

Client Relationship Management:

- Build and maintain strong, long-lasting relationships with key client stakeholders.

- Understand client needs, objectives, and challenges to provide tailored staffing solutions.

- Act as the primary point of contact for clients and ensure their satisfaction with our services.

Account Management:

- Develop and implement account strategies to achieve client retention and growth goals.

- Monitor account performance and KPIs, making data-driven decisions to enhance service quality.

- Collaborate with the sales team to identify upselling and cross-selling opportunities.

Talent Acquisition:

- Oversee the end-to-end recruitment process, including sourcing, screening, interviewing, and placement of candidates.

- Ensure the delivery of high-quality candidates that meet client requirements.

- Stay updated on industry trends and market conditions to advise clients effectively.

Team Management:

- Lead and mentor a team of recruitment professionals, providing guidance and support.

- Set clear performance expectations, conduct regular reviews, and foster a collaborative team environment.

- Coordinate team efforts to meet client demands and achieve business objectives.

Communication and Reporting:

- Maintain open and transparent communication with clients, candidates, and internal teams.

- Prepare and deliver regular reports on account performance and key metrics.

- Address client feedback and implement continuous improvement initiatives.

To be eligible for this role you will require:

- Bachelor's degree in business, Human Resources, or a related field.

- 9-13 years of professional experience in staffing, recruiting, or talent acquisition.

- Excellent communication and interpersonal skills.

- Proven track record in client handling and account management.

- Strong understanding of the staffing industry and recruitment best practices.

- Experience in team management and leadership.

- Ability to thrive in a fast-paced, target-driven environment.