Account Manager/Customer Success Manager - Online/Internet/IT Products - US Clients

We are hiring for customer success managers/ Account manager for handling key accounts for one of our portfolio company Lookingglass.com

About US

Founded in 2003, LookingGlass was established to cater to the Higher Education industry, providing college students, faculty, and staff a customizable and secure one-stop-source to all campus services. More than 450 institutions have migrated to LookingGlass from solutions such as Ellucian- Luminis-, Liferay-, Sharepoint-, Drupal-, Joomla- and others.

In addition to continuing to service educational institutions, LookingGlass has expanded to provide its Portal and Web Content Management Platform, Products and Services to small, medium and large businesses across all industries.

Website :- http://www.lookingglassplatform.com

http://www.lookingglassplatform.com/partners

Designation - Customer Success Manager, Americas

Shift timing - 4 PM -1 AM (IST )

Responsibilities :

- Establishes productive, professional relationships with key personnel in assigned customer accounts.

- Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet.

- Account performance objectives and customers expectations.

- Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts.

- Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial Targets, contract renewals and critical milestones for a one and three-year period.

- Proactively assesses, clarifies, and validates customer needs on an ongoing basis.

- Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary.

Required Skills & Experience :

- Prior Account Management /Customer Satisfaction/Outbound Sales Experience ideally across technology products

- Achieved sales/ cross sell targets in designated strategic accounts.

- Meets assigned expectations for profitability.

- A passion for customer relationship management

- Achieves strategic customer objective and customer account plans defined by company management.

- Maintains high customer satisfaction ratings that meet company.