Account Manager - Customer Success - IT

Hiring for CSAM - Customer Success Account Manager for one of the foreign MNC

Perks to be noted :

- 5-days working

- 100% remote job

- Healthcare Insurance

- Uncapped Incentives

- 9 hour logging with 1 hour break

What you'll do as a CSAM :

- Develop understanding of Adobe's Digital Media line of products and lead with value-led conversations with customers for these solutions.

- Create a value-based relationship with new & existing North American Adobe SMB customers.

- Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails.

- Execute Marketing Qualified Leads (MQL's) with a defined SLA to maximize Revenue.

- Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn, Zoom Info, etc. to figure out the expansion opportunity in an account

- Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.

- Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, Frame.io, etc.

- Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions