Key Responsibilities:
Client Relationship Management & Growth:
- Develop and maintain in-depth knowledge of your assigned client accounts, including their business areas, deliverables, and specific needs.
- Act as a trusted advisor and primary point of contact for clients, addressing their queries and concerns promptly.
- Identify new service opportunities within existing client accounts to exceed revenue objectives.
- Build and foster strong relationships with key stakeholders and decision-makers within client organizations.
- Collaborate with internal teams to develop and implement customized service and commercial strategies for each client.
Account Management & Performance:
- Achieve and exceed agreed-upon individual and team targets, including revenue growth and Service Level Agreements (SLAs).
- Proactively monitor and report on key performance metrics (KPIs) for assigned client accounts.
- Ensure client satisfaction and compliance with all contractual agreements.
- Develop and maintain strong relationships with new and existing clients, exploring opportunities for service expansion.
Recruitment Expertise & Strategic Sourcing:
- Possess a comprehensive understanding of the full recruitment lifecycle, from candidate sourcing to placement.
- Utilize your knowledge of recruitment strategies, procedures, and market conditions to provide valuable advice to clients.
- Continuously explore and implement innovative sourcing methodologies to identify top talent for client needs.
- Demonstrate strong commercial acumen with a clear understanding of margins and costs associated with recruitment services.
Key Requirements:
- Minimum 7 years of experience in a client-facing role within the recruitment industry.
- Proven track record of achieving and exceeding sales targets in previous positions.
- Strong understanding of recruitment best practices and a commitment to ethical sourcing.
- Excellent communication, interpersonal, and relationship-building skills.
- Commercial awareness with a focus on profitability and exceeding client expectations
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