Account Manager/Client Partner - IIM/ISB/MDI/FMS

We are looking for candidates with:

1. Full time MBA from a premiere business school (Top 15).

2. 1-3 years' experience in Account Management

3. Should have IT services delivery background that enables him/her to handle customer escalations and coordination with the delivery team

4. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

5. Solid experience with creating SoWs, proposals and Change Orders

6. Experience delivering client-focused solutions to customer needs

7. Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

8. Excellent listening, negotiation and presentation abilities

9. Strong verbal and written communication skills

10. Should have good commercial orientation and business sense

11. Excellent with numbers, math and calculations, should be able to organise and maintain POs, SoWs and other account related information

12. Should be willing to travel to Customer locations and attend Customer meetings as required

Responsibilities:

Account Management:

Account Farming and Mining:

- Selling Coforge Services and offerings to Customers

- Cross selling Coforge services and offerings to existing Customers

- Meeting quarterly and annual sales targets

- Create proposals and SoWs for new work

- Negotiate contracts and close agreements with existing customers to maximize profits

- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

- Ensure the timely and successful delivery of Coforge solutions according to customer needs and objectives

- Lead and respond to RFP/RFQ for any new contracts from existing Customers

- Collaborate with sales team to identify and grow opportunities within territory

Customer Engagement :

- Serve as the lead point of contact for all customer account management matters

- Build and maintain strong, long-lasting client relationships

- Devise and improvise the Customer Engagement strategy

- Manage Customer escalations, bring delivery and customer teams onto the same page, ensure all customer concerns are addressed and track them to closure

- Manage Customer expectations and ensure that they are in alignment with internal and external stakeholders

- Nurture the relationship with existing customers - Build customer confidence

- Customer Delight and Customer Retention with 100% Success rate

- Point of contact for Executive escalation to the Customer

- Customer onboarding that includes coordination to get legal documentation and other formal paperwork done

- Partner Engagement - Coordinate with partner viz. MuleSoft Professional Services team on various aspects such as weekly resource/opportunity cadence, own and drive the partner business to achieve the revenue targets

Reporting :

- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

- Forecast and track key account metrics (e.g. forecasts, committed, quarterly sales results and annual forecasts)

- Prepare weekly reports on account status

Looking out for resources with MBA from premier institutes only with min 2 yrs of exp in account management. Should be able to join in short notice. Location: Hyderabad - WFO