Account Manager - BFSI

Account manager BFSI

- We are looking for an enthusiastic Named Account Manager to work as a trusted advisor for our key accounts. You will be given a responsibility to work dedicatedly with one of the Credgenics largest accounts to nurture and grow

- One of the key requirement of this job is to create sticky relationship with client stakeholders across different levels and verticals to identify opportunity to expand the accounts and increase the revenue

- Develop a deep understanding of customer needs and be able to tie them to specific Credgenics use cases, product features, benefits, and value propositions - and ensure your team knows how to communicate them effectively

- Be a customer advocate within Credgenics providing feedback to engineering teams to develop / identify new features & products

- Improve customer satisfaction, and generate new business (upsell and cross-sell)

- Serve as the internal voice of the customer and advocate for your clients' needs (services, support, product management, executive alignment)

- Manage and track key performance indicators (KPIs) - including renewal, consumption, adoption and expansion commitments - to ensure exceptional, predictable results

- Identify opportunities for customer references and case studies

- Drive the strategy and alignment to deliver key company and customer success objectives including but not limited to - GRR, NRR, Advocacy and Product adoption

- Track the engagement metrics and lead the account reviews seeking feedback and providing support at every touchpoint for optimum value delivery.

- Improve the product adoption with greater client satisfaction.

- Conduct engagement and training activities such as webinars, product demonstrations, etc.

- Create adoption benchmarks and forecasts based on business use cases.