Account Manager

As an Account Manager, the incumbent would be responsible for :

1. Client Relationship Management:

- Serve as the main contact for clients, ensuring satisfaction and retention through regular communication and relationship-building.

2. Revenue Generation & Account Growth:

- Identify opportunities for upselling and cross-selling, while achieving revenue targets and fostering account growth.

3. Strategic Account Planning:

- Develop and execute account plans aligned with the client's goals and market trends.

4. Contract Negotiation & Renewal:

- Lead contract discussions and ensure timely renewals to minimize churn and secure favorable terms.

5. Internal Collaboration:

- Work with cross-functional teams to deliver services and solutions that meet client expectations.

6. Customer Advocacy:

- Act as the clients advocate, addressing concerns, ensuring satisfaction, and enhancing customer loyalty.

7. Reporting & Analytics:

- Monitor account performance and generate insights through regular reporting and data analysis.

8. Risk Management:

- Proactively identify and mitigate risks to maintain smooth client relationships.

- The ideal candidate should possess outstanding communication skills and exceptional stakeholder management abilities.