Account Director/Senior Manager - Client Servicing - BTL & Loyalty - MarTech

Global CRM & Technology MNC requires Account Director/Sr Manager- Client Servicing (BTL & LOYALTY) -Thane (Wagle estate)

One of our client an American Mar-tech company that started operations in 2009 to help combat drug counterfeiting for the consumer. And evolved as pioneers in providing instant gratification to consumers and channel partners, engaged 3+ Million consumers, and dispersed over 100+ Million in rewards.We are awarded as the 7th Most Innovative company globally, and our solutions include AI to AR, Chatbot, WhatsApp, QR Code and Gamification technologies. We have inspired hundreds of global brands to better their relation with each of their customers every day. Our rapid deployments accelerate our clients; sales through various solutions such as consumer promotion, loyalty ; reward solutions, instant redemption and many more.

We are looking out for Account Director/ Sr Manager- Client servicing - BTL & LOYALTY for our client office at Thane ( Wagle estate)

PFB the JD :

1) Client - American Martech and Loyalty MNC

2) Role- Account Director/Sr manager- Client servicing

3) Location- Thane

4) Experience-9- 15 years of relevant experience in Account management / Client servicing with an Ad agency/ BTL Agency/ Loyalty mktg agency/ Similar experience, managing large enterprise accounts

5) Compensation - Competitive

6) Joining- 30 days maximum

7) Qualification- Graduate with Mgt qualification preferred

PFB THE JD :

Responsibilities

- Handling all post-sales tasks for all promotional projects

- Ensure smooth launch and running of multiple client programs and campaigns

- Data management and file uploads

- Coordination with multiple internal teams (Operations, Tech, Creatives, Copy, Fulfillment)

- Key Account Management and Setting up processes for smooth running of multiple programs

- Responsible for smooth execution of all the campaigns under the Client Servicing team

- Work with the management team to bring creative solutions to prospective clients and to build the business of current clients.

- Contribute to client's business growth by identifying new opportunities.

- Escalation Management, Responsible for future business generation from existing clients

- Foster a productive and empowering working environment

- Deliver company business and revenue goals

Qualifications

- 7-10 years of experience in client servicing role with hands on experience in technology, good analytical skills and a strong preference for retail experience.

- Must have positive attitude and a team player

- Work proficiency with the MS Office suite

- Prior experience in growing accounts and mining new opportunities within existing accounts

- Exceptional Customer Service and Relationship building experience

- Experience in traditional advertising, direct marketing, or similar media environment is a plus

- Agency background is highly preferred

- Good interpersonal skills

- Good communication skills

- Ability to handle pressure

Kindly share the following responses

Overall Experience:

Highest Qualification

Current Company

Current Designation:

Rajat- 7011354635