Account Director - Communications Agency

Client Consulting and execution with data-driven goal setting and measurement

- Starting portfolio of clients - 5-6 in Bangalore

- Set annual goals for clients (integrated with digital) that can be measured on a quarterly basis

- Set quarterly and monthly goals and execution plans that align with them

- Deliver data-driven reviews and forward planning on a quarterly basis

- Provide crisis communication advice and support

- Earn client trust as a partner who can be relied upon to deliver results

- Manage client expectations, and proactively anticipate and resolve day to day issues and client conflicts in an effective manner

- Contribute to the overall achievement of the company business plan by ensuring high client satisfaction, and identifying new opportunities for growth

- Work with the finance team to ensure that all client billing happens in a timely manner

- Ensure client approvals for all expenses are in place, to ensure zero bad debts

- Reconcile all the expenses incurred and submit the invoice to the client on time. Also, ensure that the collections are done within the credit period

Team Management and Development

- Inspiring people to be more than they ever believed is possible

- Encourage teamwork through effective delegation across all levels

- Put in place and ensure the execution of a training plan for the entire team to support their skills development

- Undertake on the job training for team members to help develop relevant skills

- Provide team members with constructive feedback on a regular basis to improve the effectiveness

- Regularly and openly recognize good work and behaviour by team members

- Set high professional standards for the team to follow

- Demonstrates professionalism to support the building of the firm's reputation in the local market

- Anticipate potential issues related to own work and commitments in a timely manner

- Work with finance to understand own team's utilization and efficiency levels and ensure these are at healthy levels

- Work with HR to manage own PDP, ensuring that feedback meetings and reviews happen on time and that PDP commitments are fulfilled

- Participate in training and development initiatives as required to acquire the required skills.

New Business Growth - Help win more

- Develop strategic PR (PR that includes content and digital) plans that demonstrate an intimate understanding of the industry and competitor landscape and helps achieve client business goals

- Proactively support new business development, lead pitch efforts in collaboration with Girish

- Write pitch decks getting the required support from the team in terms of research and ideas

- Be able to prepare high-quality documents i.e. final drafts of new business pitches, proposals, media plans, review documents and new ideas for existing clients