Account Director - Client Delivery - Advertising/Media Industry

8 - 12 Years

Mumbai

Posted 1 year ago

#Client Relationships #Client Management #Key Account Management #Sales #B2B Sales #Media Sales

Account Director - Client Delivery

Client relationship management and development :

- Drive client growth and drive the client strategically, being able to provide solutions that sit within the offering

- To develop a deep understanding of all your clients needs, operationally as well as strategically

- Accountability for the overall delivery of solutions across all client projects that meet and exceed client expectations, first time every time

- Manage day-to-day running of your client team, ensuring that a strong client relationship is maintained throughout.

- You will act as a senior representative of the organization

- Responsible for establishing and maintaining a cohesive and successful partnership between all client and relevant teams/departments that are involved with the client, ensuring that client teams are upskilled on the clients needs

- To drive the client and the agency to think creatively and strategically.

Developing and working on new business :

- Supporting the new business team on pitches and presentations. You will also be responsible with supporting in the writing of tenders

- To spot opportunities through your own network and with the new business team about these opportunities

- To attend new business pitches, therefore be comfortable with presenting.

Financial forecasting and business planning :

- Monitor client profitability, and working with your designated Project Manager, review overall project profitability across flagship projects

- Responsible for developing client development plans - working with the Managing Partner, you will input into these plans and help drive the commercials of your client portfolio

- Actively seek ways to increase client revenue, spot opportunities and have a view on best practice in the external marketplace.

People development :

- Lead your team to provide a high level of customer service

- Deliver regular real-time feedback to team members

- Act as a mentor to junior members of the team