Account Delivery Lead - IT

Position Objective

The ADL role ensures successful seamless end to end service delivery to customers within contractual and cost parameters.

Location: Mumbai/Delhi

Position Summary:

Executes successful seamless end to end service, transformation and project delivery to customer to meet contractual requirements including SLAs, within allowable expense to support Plan of Record (POR) / P&L targets. Measured on the ability to deliver innovative and excellent services at the lowest possible cost, improve productivity, and support and contribute to growth opportunities. Drives transformation of the client environment to deliver higher value through cost effectively maximizing use of a standard practices. Manages overall delivery costs and capital for account across capabilities and organizations ensuring expenses are in line with plan of record and budget.

Qualifications:

Education and Experience Required:

8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (11+ years in total).

Knowledge and Skills Required:

- First Level University Degree or equivalent

- 10+ years relevant business experience with multiple customers

- Track record in successfully achieving/exceeding operational goals

- Proven delivery track record with full P&L management

- Multi-cultural and multi-country experience desired

- ITIL/ITSM experience

- New business development experience would be an advantage

Knowledge and Skills:

- Ability to build & sustain strong customer relationship at the senior level

- Help clients and AE's realize expansion opportunities through ITO portfolio offerings and services

- Strong influence & negotiation skills

- Demonstrated ability in financial management of a P&L

- Ability to apply business management, financial concepts & contracts knowledge to analyze business needs and develop recommendations

- Ability to prepare and deliver clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively

- Applies appropriate knowledge and methods to resolve complex business issues

- Leadership ability to build & manage a cross cultural, cross tower & cross business team for effective & efficient customer support

- Coaches, mentors and develops ADMs

- Ability to develop & present high impact message to senior level management

- Industry sector knowledge (finance, manufacturing, etc.), or cross-industry skills developed from multiple customer sectors

- Crisis & conflict management